Your front desk never misses another call.
Xoobo answers every call 24/7, books and reschedules appointments, and hands off to your team the moment a human is needed — trained on everything about your practice, and never giving a word of medical advice.
Built on HIPAA-eligible Google Cloud infrastructure
Get a custom quote
Tell us about your practice and we'll set up a quick call to walk through pricing and make sure Xoobo's the right fit. No obligation.
We'll reach out within one business day to schedule a short call.
Your info stays private — never sold.
Every unanswered call is a patient who books somewhere else. After hours, lunch breaks, and full voicemail boxes quietly cost your practice revenue and goodwill. Xoobo picks up every single time.
What Xoobo does
Everything a great front desk does on its best day — answered instantly, booked correctly, and logged so nothing slips.
Answers every call in seconds, 24/7
Xoobo picks up on the first ring — nights, weekends, holidays — in a warm, natural voice that greets callers in your practice's name. No hold music, no voicemail, no busy signal, no patient sent to a competitor because no one answered.
Turns calls into booked appointments
It checks your real availability, books and reschedules by your rules, and texts patients a confirmation — then writes the appointment securely back to your scheduling system. A captured call becomes a booked patient, not a message someone has to call back.
Routes to the right person, handles emergencies
When a caller needs a human, Xoobo warm-transfers to the right staff member or provider following the rules you set — and instantly tells anyone with an emergency to hang up and dial 911. Your team only picks up the calls that truly need them.
Shows you every call and outcome
Every call is logged, transcribed, and tagged by outcome in a HIPAA-compliant dashboard: call volume, bookings, transfers, after-hours capture. See exactly what's happening on your lines.
Live on your existing number — and we build the whole thing for you.
No new hardware, no engineering, no disruption to your front desk. Here's how a practice goes live with Xoobo.
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We learn your practice
You share your hours, providers, services, insurance, scheduling rules, and the questions your front desk fields all day. We build an AI receptionist that answers the way you would — and greets every caller in your practice's name.
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We test it on real front-desk scenarios
Before Xoobo ever answers a patient, we run it through the calls your team handles daily: new bookings, reschedules, hours-and-insurance questions, after-hours calls, even the occasional frustrated caller — tuning until each one is handled right.
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We go live on your line
Keep your existing number. Calls forward to Xoobo — every call, only the ones you miss, or after-hours only; your choice. We start with a pilot, confirm your booking and transfer rates, then expand to full coverage.
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We monitor and keep improving
Every call is logged, transcribed, and tagged by outcome. We track booking rate, missed-call recovery, and transfers, catch anything Xoobo gets wrong, and retrain it — reviewing 100% of calls, never just a sample.
Not a generic bot. A receptionist that actually knows your practice.
Trained on your practice, not just "medicine" in general
Xoobo learns your hours, providers, services, insurance accepted, policies, and directions, and greets every caller in your practice's name. It gives the answers your best front-desk staff would give — real help, not a phone-tree runaround or a generic bot reading a script.
Handles the front desk, never the exam room
By design, Xoobo does scheduling and information only: no triage, no diagnosis, no treatment guidance. Anyone describing an emergency is told immediately to hang up and dial 911, and clinical questions are routed to your staff. It's a receptionist, not a medical opinion.
HIPAA-compliant from the first call
PHI is encrypted in transit and at rest on HIPAA-eligible infrastructure, backed by a signed Business Associate Agreement. Compliance isn't a feature we bolted on — it's the foundation every Xoobo build starts from.
Built for regulated medical practices — security comes standard.
HIPAA & signed BAA
Xoobo operates as your Business Associate under a signed BAA. Every call and appointment is handled in line with HIPAA safeguards — and Xoobo only ever writes appointment data, never clinical records.
Encrypted, secure infrastructure
PHI is encrypted in transit and at rest, running on HIPAA-eligible Google Cloud infrastructure that is independently SOC 2 certified. Patient information stays protected at every step.
Scope-limited by design
Xoobo schedules and informs — it never diagnoses, triages, or gives medical advice, and anyone with an emergency is directed to call 911. Least access, least risk.
PII & PHI redaction
Sensitive patient details are automatically masked in call transcripts and recordings, so PHI is never exposed unnecessarily — backed by single sign-on and role-based access, so only the right people see the right data.
Questions medical practices ask
Is Xoobo actually HIPAA-compliant?
Yes. We operate as your Business Associate under a signed BAA, encrypt PHI in transit and at rest, and run on HIPAA-eligible infrastructure. Xoobo only ever creates appointment scheduling data — it never touches clinical records.
Do we have to change our phone number or buy new hardware?
No. You keep your existing number and carrier. Calls simply forward to Xoobo — all of them, only the ones you miss, or after-hours only, whichever you choose. There's nothing to install.
Will Xoobo work with our scheduling system?
Yes. Xoobo checks your real availability, books and reschedules by your rules, and writes appointments back to your scheduling system so your front desk sees them. We handle the setup for your specific practice.
Does Xoobo sound robotic? Will callers know it isn't a person?
Xoobo answers in a warm, natural voice and greets callers in your practice's name. You decide how it introduces itself — many practices have it identify as their virtual assistant. Either way, it's built to feel like a helpful front-desk teammate, not a phone tree.
Can Xoobo sound like our own staff?
Yes. You can choose from a range of natural, professional voices, or we can tune one to match your practice's tone. Custom voice cloning is available too — with the consent of the person being cloned — so Xoobo can sound like a familiar member of your team.
What happens in an emergency, or when a caller needs a real person?
Anyone describing an emergency is told immediately to hang up and dial 911. For anything that needs a human, Xoobo warm-transfers to the right staff member or provider, following the rules you set.
Does Xoobo give medical advice?
No — by design. Xoobo handles scheduling and information only: no triage, no diagnosis, no treatment guidance. Clinical questions are routed to your team.
How long does it take to go live?
We build and tune Xoobo around your practice, test it against your real front-desk scenarios, and start with a pilot — often on your after-hours line — before expanding to full coverage. Your exact timeline depends on your setup, and we'll map it out on your intro call.
How much does it cost?
Pricing is tailored to your practice — your call volume, hours, and how you want Xoobo to work. Request a custom quote above and we'll walk you through it on a short call.